Privacy Policy

For the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (the Data Protection Legislation), we are the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data).

1. Information collected

1.1 We collect personal information from:

1.1.1 visitors to the site; and

1.1.2 every time you e-mail us your details or correspond with us by phone, e-mail or otherwise.

1.2 This includes information you provide when you register to use our Site, subscribe to our service, place a reservation on our Site, participate in discussion boards or other social media functions on our Site or enter a competition, promotion or survey, and if you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number and financial and credit card information.

2. Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance).

3. Use of personal Information

3.1 We process the personal information you have provided to us for the purposes of dealing with your requests, providing reservation services;to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

3.2 to notify you about changes to our service;

3.3 We process personal information we have collected about you for the purposes of administering our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

4. Disclosures and sharing of data

4.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.2 We may share your information with selected third parties including: business partners, suppliers and sub-contractors, Debt Collections agencies/ Field tracing agents and door stop collection agencies who are our representatives for the collection of outstanding debts due to our company.

5. Your rights

5.1 Marketing

You have the right to ask us not to process your personal data for direct marketing purposes. We will ask you when we collect your personal data if we can use your data for such purposes or if we can disclose your information to any third party for such purposes. You can opt-out of receiving such marketing at any time.

5.2 Access to information

Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Legislation.

5.3 Right to be deleted

In certain circumstances you can request us to delete all information we hold which identifies you. Please be aware we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation.